Your details. Treated with care.
This policy explains how we handle information you share when using this website or contacting our team.
Who we are
Clean Sweep North West Ltd is responsible for the personal information you provide through this website. For privacy enquiries, email info@cleansweepnorthwest.com.
Information we collect
We collect the details you choose to give us, including your name, contact information, postcode, cleaning requirements and preferred date. If you use Sparkle, our AI-powered assistant, your messages and any details you share are stored so we can respond to your enquiry.
How we use your information
We use your information to respond to enquiries, prepare quotes and arrange requested services. We process information to take steps at your request before a contract, fulfil agreed services and support our legitimate interest in providing customer service. We do not sell your information.
Storage and service providers
Our website hosting, secure enquiry storage and AI service providers process information to operate this website. Where email delivery is configured, enquiries and chat transcripts may be sent to our team. Please do not share sensitive personal or payment information in chat. WhatsApp and social platforms have their own privacy policies.
How long we keep information
We retain enquiries for as long as needed to respond and administer our services, including any applicable legal recordkeeping requirements. Contact us to ask about retention or request deletion where permitted.
Your rights
You may request access, correction or deletion of your information and object to or restrict certain processing. Contact info@cleansweepnorthwest.com. You also have the right to complain to the UK Information Commissioner’s Office.
Cookies and local storage
This website uses essential browser storage to remember your assistant conversation. We do not intentionally use advertising or analytics cookies. External services you choose to visit may use their own cookies.